Terms & Conditions

These Terms and Conditions ("Terms") govern all quotes, orders, sales, and installation services provided by Windows & Door Alliance ("we," "us," or "our") to you ("Customer"). By requesting a quote, placing an order, or accepting delivery or installation, you agree to these Terms.

1. Nature of Business

Windows & Door Alliance is a dealer engaged in the sale, supply, and coordination of installation of residential and commercial windows and doors, including interior doors, aluminum systems, impact and non-impact windows, and uPVC products. Installation services are performed by us or through qualified subcontractors.

2. Quotes and Estimates

Quotes and estimates are provided in good faith based on information available at the time and are subject to final field measurement, product availability, manufacturer pricing, and site conditions. Unless otherwise stated, quotes are valid for thirty (30) days and may be revised or withdrawn prior to acceptance.

3. Orders, Deposits, and Payment

Orders are confirmed upon Customer's written acceptance and payment of the required deposit (typically 50% of the order total, or as specified on the order). The balance is due upon delivery, prior to installation, or on the schedule stated on the order. Late payments may accrue interest at the maximum rate permitted by law. Title to product passes upon full payment; risk of loss passes upon delivery.

4. Custom and Special-Order Products

Windows and doors are frequently custom manufactured to Customer's specifications, sizes, colors, and finishes. Custom and special-order products are non-cancellable and non-refundable once fabrication has begun. Deposits on such items are non-refundable.

5. Delivery, Lead Times, and Installation

Lead times are estimates and depend on manufacturer schedules, freight, and factors outside our reasonable control. We are not liable for delays caused by manufacturers, carriers, weather, permits, inspections, or events of force majeure. Installation appointments will be scheduled after products arrive, are inspected, and the site is ready. Customer is responsible for providing safe access to the work area, clearing furnishings and landscaping as needed, and ensuring utilities are available.

6. Warranties

Manufacturer Warranty (Pass-Through). Products are covered by the applicable manufacturer's limited warranty, which is passed through to Customer. Warranty terms, coverage, and remedies are set by each manufacturer and are provided with the product or on request.

Dealer / Labor Warranty. Where installation is performed by us, we warrant our installation workmanship for the period stated on the order (or, if not stated, for one (1) year from installation). This warranty covers defects in our workmanship only and does not cover the product itself, alterations, misuse, movement or settlement of the structure, or damage caused by others.

Disclaimer. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.

7. Measurements and Site Conditions

Unless we perform a field measurement, Customer is responsible for the accuracy of all sizes and quantities. Customer represents that openings, framing, substrates, flashing, and adjacent construction are structurally sound and suitable to receive the products. Additional work discovered during installation (e.g., rotted framing, out-of-square openings, code upgrades, permit conditions) may be quoted separately and is not included in the original price unless expressly stated.

8. Returns, Cancellations, and Restocking

Custom and special-order products may not be returned or cancelled once fabrication has begun. Stock items in original, unopened condition may be returned within fourteen (14) days of delivery subject to inspection and a restocking fee (typically 25%). Freight and handling charges are non-refundable.

9. Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or relating to any order, product, or installation is limited to the amount paid by Customer for the specific product or service giving rise to the claim. In no event will we be liable for incidental, consequential, special, indirect, or punitive damages, including lost profits, loss of use, or damage to other property.

10. Indemnification

Customer agrees to indemnify and hold harmless Windows & Door Alliance and its affiliates, employees, and subcontractors from any claims, losses, or expenses arising from Customer's breach of these Terms, misuse of products, or unsafe site conditions not disclosed to us.

11. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute will be brought in the state or federal courts located in Miami-Dade County, Florida.

12. Changes to These Terms

We may update these Terms from time to time. The version in effect on the date of your order applies to that order.

13. Contact

Windows & Door Alliance
Email: info@wdalliance.co
Phone: 786 691 8616
Miami · Hialeah, FL